Click & Collect or Use You Own Courier

*Only available when online for your selection @checkout!

Important Notes:

  • When placing an order online, you may have the option to collect or use your own courier – Only if this option is shown during checkout
  • Carefully check the outlet on the on our website; Or as per product page description before placing an order
  • Dispatch lead times are outlined per product and apply regardless of courier or collection method

Courier Quote Adjustments:

  • If a manual courier quote is requested after placing your order, an admin fee may be applied to the revised courier rate
  • This is because the original online courier rate was already available at the time of order and additional processing is required

Cash On Collection (COD):

  • Payments can be made using the available payment options during the online order process
  • On personal collection (only), payments may be accepted at our retail outlet as per your online order number

  • COLLECTION ADDRESS(ES): Only when your order is ready for collection, will a collection notification be send via email. This information will also be available on your online user account.

    • Collection Period: On receipt of your collection notification, please collect your order from our outlet within 5 working days
    • HH Order Number: Use your order number provided as a collection refence to ensure efficiency & accuracy
    • Risk: Product(s) should be checked on collection & once the parcel has been collected, the risk & responsibility is transferred to the client
    • Transport Insurance: It’s the customer’s responsibility to take transport insurance on any parcel being collected when using third-party transport companies (Own courier)
    • Legitimate Concerns: If there is a clear & legitimate concern regarding a product’s functionality that is a factory fault, a customer needs to notify us within 7 working days of the collection date & as per the Returns/ Exchanges/ Refunds policy below

  • Note Full Description on product pages for outlet, lead time, product specs and more.